Please take a moment to read the following User Policy. If there is anything you
do not understand, then please contact us.
Your access and use of this website (located at
and secure.synapse.nhs.uk), including
any and all content, information and materials provided within it (together referred
to as "Portal"), is subject to your acceptance of, and compliance with,
the provisions of this User Policy, which incorporates our Discussion Forum Policy,
and/or instructions which may appear on Portal and/or within any Content from time
to time (together this "User Policy"). The User Policy is a legal agreement
between You and NHS London.
IMPORTANT: By accessing and using Portal you will automatically be taken to
have read, understood and accepted this User Policy. If there is anything you do
not understand you may contact us, but this User Policy shall remain in effect regardless
of any such enquiry. If you do not agree to be bound by this User Policy you must
cease to access and use Portal and any of the Content found within it (including
any Content you have copied or downloaded).
Portal and Synapse provides you with a rich collection of online facilities, which
have associated rights and obligations.
Synapse has primary components:
IMPORTANT: You may only use Portal (including any Content you access, copy or
download) for either the lawful purpose(s) of your training and work within the
United Kingdom public sector or your own personal non-commercial use, and in any
event in accordance with this User Policy.
In addition you agree NOT to upload, post, email or otherwise send (together "upload")
or knowingly receive any Content which:
In addition to Your obligations you shall only upload Content:
IMPORTANT: Unless you include a clear legal notice, prominently positioned on
the first page of any Synapse Content you upload, informing Users of any restrictions
in their use of such Content, it will be deemed that Users are free to access, download
and use such Content as they see fit, in accordance with this User Policy.
IMPORTANT: We reserve the right to either block access to, delete or amend any
Portal and Synapse Content which you upload, as and when we deem appropriate (in
our absolute discretion) from time to time, without notice to you.
If we receive any complaint in relation to any Content you have uploaded, in
addition to our right to block access to, delete or amend such Content, we shall
also be entitled to suspend or terminate your access to Portal and Synapse.
Where we consider it appropriate, we will endeavour to contact you to inform
you that a complaint has been received in relation to Content which you have uploaded,
the action that we have taken, our evaluation of the allegation, and what steps
(if any) we require you to take.
We shall use reasonable endeavours to ensure that Portal and Synapse is available
between the hours of 09.00 and 17.00 Monday to Friday, excluding public holidays.
Portal and Synapse may be available outside of those times. However We make no representation
or guarantees as to availability.
We reserve the right to withdraw access to all or any part of Portal and Synapse
for periods of time in order to modify Content, scheduled or emergency maintenance
and other purposes without notice to you.
Since you will receive Portal and Synapse via third party telecommunications networks,
you acknowledge that we cannot guarantee that the availability of Portal or Synapse
will be uninterrupted or error free. Similarly we cannot guarantee that the transmission
of any information over such telecommunications networks will be secure nor that
you will be able to access Portal or Synapse at all times.
IMPORTANT: Portal and Synapse is therefore provided to you on an "as is"
and "as and when available" basis, and your use of Synapse is at your
(Please see paragraph 3
Discussion Forum Policy, in relation to the registration and use of Forum
User's data.) In order to register as a Member on Synapse you must have a valid
email address. In any event we may from time to time register persons as Members
as we see fit.
When registering as a Member, you agree to provide accurate, up-to-date and complete
information about yourself, as prompted by Synapse ("My Profile") and
to promptly update Your Profile as and when any changes to Your Profile occur. In
return we agree to use the data in Your Profile only in accordance with our Privacy
Policy. When you successfully register as a Member you will create a Password. You
are responsible for keeping your Password confidential and shall take all necessary
steps to ensure that it is kept secure and not disclosed to any other person.
IMPORTANT: If you know or suspect that your Password has been disclosed to any
other person you must contact us immediately and change your password. Please note
that you are responsible for all activities that occur under your Password.
My People (the "Search Facility") is a search facility accessible by all
Members to search for colleagues in Synapse, based upon enhanced search criteria.
This Search Facility searches through the fields contained in Members', Records
in the "My Profile" section of Synapse, to produce one or more links to
profiles of relevant Members.
Your use of the Search Facility shall at all times comply with this User Policy.
All communications with any other person via or arising out of Synapse shall be
subject to strict adherence with the following rules:
You agree to only access and use Synapse's Discussion Forums in accordance with
You acknowledge that all rights in copyright, patents, design rights, trade marks
and other intellectual property rights (whether registered, capable of registration
or otherwise) throughout the world, for the full duration of such rights ("IP
Rights") in Portal (including in the Content) are owned by us.
Except for your use of the Content in accordance with this User Policy, you are
granted no IP Rights in respect of Portal.
You may print, copy or download the content provided always that:
This permission is revocable by us at any time.
All trade marks, logos, titles, brand and product names ("our Trade Marks")
which are featured in Portal are owned by us or our licensors You may only use or
refer to our Trade Marks which are included in Content downloaded, copied or printed
by you in accordance with this User Policy. Otherwise you must not offer or distribute
any products or services under or by reference to our Trade Marks, or otherwise
reproduce any of our Trade Marks without our express written consent. In relation
to any Content which you upload, you grant to us a non-exclusive royalty free licence
(which includes the right to grant sub-licences) to include such Content on Portal
so that it can be made available by us as part of Portal and be viewed and downloaded
by Users and used and exploited as they see fit, subject to them respecting any
reasonable legal notice which you may place on such Content.
Portal and Synapse contains links to websites which are not under our control. These
links are provided for your convenience only. We are not responsible for the availability
or content of such websites, nor for any products or services available on them.
Any such link should not be seen as an endorsement of such websites, or any products
or services contained on them.
You should be aware that your use of such other websites may be subject to additional
terms and conditions imposed by the owners of those websites. Your dealings with
such third parties are between you and the third party, and we accept no liability
as a result of you accessing such websites or entering into contractual arrangements
with the operator in question.
be amended by us in our discretion from time to time, and any such amendments shall
take effect as soon as they are posted on Portal. We therefore suggest that you
review the User Policy periodically.
We do not limit our liability if you die or are injured as a result of our negligence
or you suffer loss as a consequence of any fraud by us, and nothing in this User
Policy should be read as making any such limitations.
You should note that since Content is provided not only by us but also by Members
of Synapse we cannot and do not undertake to monitor every item of Content uploaded
We do not guarantee that Portal and Synapse is virus and/or error free nor do we
undertake that we have taken any particular steps to seek to ensure that it is virus
and/or error free. You should always check Content before down loading. Any Content
is downloaded by you at your own risk, and on the basis that you have taken reasonable
steps to ensure the security of any computer equipment that you use to access Portal
and Synapse (including but not limited to the installation and use of effective
and up to date security programmes such as anti virus software and firewalls, and
downloading and installing all security updates and patches for any software used
on such computer equipment) and that you will be solely responsible for any damage
to your computer system or loss of data that result from the download of such Content;
We make no representations, warranties or endorsements about the information included
in Portal and Synapse or its accuracy (including in relation to any opinions or
advice given, or any links to other websites). Anything on Synapse is for information
purposes only and does not constitute investment advice, legal or professional advice
and should not be relied on without taking independent advice. Nor can we guarantee
the prompt editing or removal of any inappropriate or inaccurate Content.
IMPORTANT: Please note that you are solely responsible for any decisions you
take based on the information contained in the Content on Synapse. Unless we specifically
state otherwise, we provide Portal and Synapse to you without any conditions, warranties,
or guarantees, whether express or implied, including but not limited to any implied
warranties or conditions as to the satisfactory quality or fitness for a particular
purpose. All warranties are expressly excluded to the extent permitted by law.
We shall not be liable to you in contract, tort (including negligence) or otherwise
In any event we will not be liable for any failure to perform our obligations if
we are prevented from doing so by an event beyond our reasonable control including
(but not limited to):
IMPORTANT: You acknowledge that, on the basis inter alia that you are accessing
Portal and Synapse for educational purposes and that Portal and Synapse is provided
without charge to You that the disclaimers and limits on our liability contained
in this User Policy (in particular Paragraphs 13 Disclaimers and 15 Our Liability)
are fair and reasonable.
We reserve the right to suspend or terminate your registration as a Member/User
and/or your access to all or any parts of Portal and Synapse without notice to you,
if we reasonably believe you to have breached this User Policy. You agree to indemnify
us from and against any liability, loss, damage or expense caused to any person
(including us or any other User), to the extent such losses, damages and expense
is caused by:
We are entitled to revoke your status as a Member/User or otherwise limit your right
of access to Portal and Synapse at any time:
Please note the following:
You can contact us by sending an email to: firstname.lastname@example.org
Or by writing to us at:
CNMET CPPD Team
105 Victoria Street
Please take a moment to read the following Discussion Forum Policy. This should
you do not understand, then please contact us. This Discussion Forum Policy sets
out certain rules that will govern your use of the discussion forums ("Discussion
Forums") including some guidelines that we hope you will find helpful. The
Discussion Forums are only available to users registered with Synapse ("Forum
Users"). Some specific Discussion Forums are further limited to specific user
To become a Forum User you must be registered as a Member of Synapse (please see
our User Policy for details).
The Discussion Forums are provided as a place for Forum Users to report information,
seek advice and share ideas. Forum Users are asked to respect other Forum Users
and their rights.
Your access and use of the Discussion Forums is subject to your acceptance of, and
compliance with the provisions of this Discussion Forum Policy and any other legal
notices and/or instructions which may appear in the Discussion Forums (including
in any messages or attachments posted on a Discussion Forum) from time to time.
IMPORTANT: By accessing and using the Discussion Forums you will automatically
be taken to have read, understood and accepted this Discussion Forum Policy. If
you do not agree to be bound by this Discussion Forum Policy, please cease to access
any Discussion Forums. If you fail to observe any of the provisions of this Discussion
Forum Policy, we reserve the right, at our discretion and without notice, to remove
or edit any Messages and/or to exclude you (either temporarily or permanently) from
the Discussion Forums, depending on the nature and severity of your breach. This
Discussion Forum Policy may be amended by us in our discretion from time to time,
and any such amendments shall take effect as soon as they are posted on Synapse.
We therefore suggest that you review it periodically.
You are responsible for ensuring the safety of your personal information. We recommend
that you do not include your home address, telephone number or other more sensitive
personal information in any Messages, unless you are entirely satisfied that such
information should be made public. You are reminded that it is often not possible
entirely to erase any information once it has been posted on any internet discussion
forum, You must not include any personal information relating to any other person
in any Message.
In order to provide Forum Users with general support and advice in relation to their
use of the Discussion Forums and for security and abuse-management reasons, we reserve
the right to:
• access and monitor the use of Discussion Forums and any Messages Posted on them;
• take whatever other steps we consider are necessary to protect our Forum Users,
including editing or removing any Messages or suspending or discontinuing any Discussion
Forums. We do not undertake to monitor every Message nor to monitor the conduct
of every Forum User, nor to use any particular level of care or skill if we do undertake
such monitoring. Facilitators will access the Discussion Forums from time to time
in order to help ensure that other Forum Users are adhering to this Discussion Forum
Policy. Forum Users should use the ‘report this post’ link to notify the web team
of abusive or inappropriate posts. Users who contravene the rules of the Discussion
Forum Policy could face disciplinary action.
Please read carefully the paragraphs entitled Disclaimers in our User Policy.
Please note that:
conjunction with our User Policy and Synapse Discussion Forum Policy. Please note
If there is anything you do not understand then please contact us.
how we treat your personal information, allowing you to make informed choices about
the personal information that you provide to us either via our website at
https://cppd-portal-london.nhs.uk/ or www.synapse.nhs.uk,
or otherwise in relation to Portal or Synapse.
IMPORTANT: By accessing and using Synapse and submitting any personal information
to us via or in relation to Synapse or (including our Synapse Discussion Forums)
or your registration as a Member, you will automatically be taken to have read,
Personal information means any data from which you can be identified (including
information such as your name, email address and password) and which concerns you.
All personal information that we obtain from you in relation to Portal and Synapse
the Data Protection Act 1998.
Your "Record" constitutes the information we collect via Synapse:
Finally, we use session cookies to store information about your current Portal and
Synapse session. These cookies are deleted when you leave Portal and Synapse and
close your browser. Please see below for more information About Cookies.
Your personal information is used by us so that we can administer and support Portal
and Synapse and your registration as a Member/User, and to provide you with access
to the appropriate areas and functions of Portal and Synapse (including to particular
Content) depending on your status as a User. For example:
We may use information provided by you (such as what you think about Synapse and
improvements that you would like to see made) or statistical information collected,
so that we can administer and deliver the Synapse services, improve our service
to you or make your visits to Synapse more rewarding. Except in very specific circumstances,
we do not disclose any of your information to other parties, except where you have
given your consent in the "My Profile" section of Synapse. Otherwise,
we reserve the right to give your personal information to a third party without
your consent where:
My People provides members with a dynamically updated and personalised view of the
people who are their closest colleagues and primary resources. The London Deanery
attempts, in partnership with all members of Synapse, to accurately represent relationships
between individuals and to present to you those people and information that are
relevant to you. The London Deanery accepts no responsibility or liability for any
out of date, incorrect or misleading content or information posted by any member
of Synapse resulting in:
My People also acts as a search facility accessible by all Members to search for
peers, based upon enhanced search criteria (the "Search Facility").This
Search Facility will search through the fields contained in the "My Profile"
section of Synapse. For example:
A successful search will produce one or more links to profiles of relevant Members.
These profiles will include a photograph, name, job title and/or role from such
person’s Record contained in the "My Profile" section of Synapse but will
not reveal such persons email address. Members’ use of the Search Facility must
at all times comply with the User Policy, and in particular is subject to strict
adherence with a number of rules set out in Paragraph 7 of the User Policy.
IMPORTANT: Please note that we may update the "My Profile" section
of Synapse which may alter or add to the fields available for the Search Facility.
We are strongly committed to data security and we take reasonable and appropriate
steps to protect your personal information from unauthorised access, loss, misuse,
alteration or corruption. We have put in place physical, electronic, and managerial
procedures to safeguard and secure the information you provide to us. These steps
Only authorised employees and contractors under strict controls will have access
to your personal information.
However, while we strive to protect your personal information, due to the nature
of the internet we cannot guarantee the security of any information you transmit
to us. With this in mind, we urge you to take every precaution to protect your personal
information while you are on the internet.
We will keep and use the personal information contained in your Record for as long
as you are registered as a Member, and for at least 7 years afterwards, in order
to deal with any consequent queries or complaints you may have.
If you cease to access Portal and/or Synapse for over 7 years then your Record will
be expunged from our systems, unless there is a specific legal reason or requirement
to keep the information for longer, for example if it is relevant to any current
or potential legal proceedings.
Any references to you in any current Portal and/or Synapse records, and any statistical
or anonymised information (from which you cannot be identified) may be kept for
All trainee member accounts will expire within 0-6 months of completion of training
(awarding of CCT or CESR), surrendering their NTN or leaving the sphere of training
managed or commissioned by the London Deanery.
All trainer accounts will expire within 0-6 months of that trainer no longer carrying
out a training role. All support and administrative staff accounts will expire within
0-6 months of that staff member no longer carrying out a role that involves training.
Trainers, support staff or their line managers are required to alert NHS London
CPPD team via email to email@example.com
within 2 weeks of leaving their post to close down that member's account.
Please read carefully the paragraphs entitled Disclaimers, Our Liability and Your
Cookies are small files stored in your computer’s hard drive by your web browser.
When you access Portal and/or Synapse our computer server will access these cookies
so that it can recognise your computer, and make using Portal and/or Synapse easier
Most web browsers automatically accept cookies, but you can alter your settings
to allow you to be prompted every time a cookie is sent to you or you can choose
not to receive cookies at all. However, please note that if you have ‘disabled’
cookies in your browser this way you may not be able to use certain features on
Portal and/or Synapse.
For independent information about cookies you can go to